Effective Date: April 02, 2025

This Refund Policy applies to all purchases made on https://www.coffeeberries.in. By placing an order, you agree to the terms below.

 

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1. Eligibility

Refunds or replacements are accepted only if:

• The product is damaged, defective, or incorrect

• The issue is reported within 2 days of delivery

Proof is required, including clear images and an unboxing or damage video.

 

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2. Non-Eligible Cases

Refunds or replacements will not be provided for:

• Size, fit, color, or style preferences

• Minor color or fabric variations

• Worn, washed, altered, or used products

• Missing tags or damaged packaging

• Delayed delivery due to courier issues

 

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3. Replacement & Refund

• Approved cases will receive a replacement first, subject to availability

• If a replacement is unavailable, a refund may be issued at our discretion

• Shipping charges and discounts are non-refundable

 

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4. Refund Timeline

• Approved refunds are processed within 5–7 business days

• Refunds are made to the original payment method

• COD refunds are processed via UPI or bank transfer

 

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5. Cancellations

• Orders can be cancelled before dispatch only

• Once dispatched, cancellations are not allowed

 

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6. Policy Updates

Coffee Berries reserves the right to update this policy at any time. Changes will be posted on the Website.