Shipping Policy – COFFEEBERRIES index
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Effective Date: April 02, 2025

This Shipping Policy (“Policy”) governs the shipment and delivery of clothing, fashion apparel, accessories, and related products (“Products”) purchased through https://www.coffeeberries.in (referred to as the “Site”, “Website”, or “Platform”), owned and operated by Coffee Berries (“we”, “us”, “our”, or “Entity”).

By placing an order on the Website, you (“you”, “Customer”, or “User”) agree to be bound by this Policy in its entirety.

We strive to ensure a smooth and reliable shipping experience by partnering with trusted third-party logistics providers.

 

 

1. General Shipping Information

a. Scope of Shipping Services

We offer shipping for Products purchased through the Website to addresses within India and, at our discretion, selected international destinations. Shipping is handled through third-party courier and logistics partners such as Delhivery, Blue Dart, India Post, or similar service providers.

This Policy applies to all orders placed on the Website, whether by registered users or guest customers, and covers order processing, dispatch, transit, and delivery.

b. Order Processing

  • For prepaid orders, processing begins only after successful payment confirmation through our payment gateway.

  • For Cash on Delivery (COD) orders, processing begins after internal verification, and we reserve the right to cancel COD orders at our discretion.

Order processing generally takes 2 to 3 business days, excluding weekends, public holidays, and unforeseen operational delays. Once your order is placed successfully, you will receive an order confirmation via email or SMS.

c. Shipping Availability

We reserve the right to restrict deliveries to certain pin codes, regions, or countries due to logistical, legal, or operational constraints. If your location is not serviceable, your order will be cancelled and you will be notified accordingly.

 

 

2. Shipping Timelines

a. Estimated Delivery Time

Within India

  • Metro Cities: 5 to 7 business days from dispatch

  • Other Cities and Towns: 7 to 10 business days from dispatch

  • Remote or Rural Areas: 10 to 15 business days from dispatch

International Orders

  • 15 to 30 business days from dispatch, depending on destination, customs clearance, and local delivery services.

Delivery timelines are estimates only and commence from the date of dispatch, not the order date. Business days exclude weekends and public holidays.

b. Dispatch Confirmation

Once your order is dispatched, you will receive a shipping confirmation email or SMS containing tracking details (where available). Tracking can be monitored directly on the courier partner’s website.

c. Delays Beyond Our Control

Delivery delays may occur due to:

  • Incorrect or incomplete shipping details

  • Courier delays or operational issues

  • Natural disasters, strikes, lockdowns, or government restrictions

  • Customs clearance delays for international shipments

Coffee Berries is not liable for delays caused by such factors.

 

 

3. Shipping Charges

a. Cost Structure

Shipping charges are calculated based on product weight, order value, destination, and courier rates, and are displayed at checkout before order confirmation.

Within India

  • Free shipping may be offered on orders above a specified value, subject to promotions

  • Orders below the threshold will attract standard shipping fees shown at checkout

International Orders
Shipping charges vary by destination and are calculated at checkout. Customs duties, taxes, or import fees (if applicable) must be borne by the customer.

b. Changes to Charges

We reserve the right to revise shipping charges at any time. However, charges confirmed at checkout will apply to that order unless an error is identified.

c. Excluded Costs

Shipping charges do not include customs duties, local taxes, or international import fees, which are the customer’s responsibility.

 

 

4. Shipping Process and Conditions

a. Address Accuracy

You are responsible for providing accurate and complete shipping details, including pin code and contact number. Coffee Berries is not responsible for delivery issues caused by incorrect address information.

Address modifications are allowed only before dispatch. Post-dispatch changes may not be possible and may incur additional charges.

b. Delivery Attempts

Courier partners typically attempt delivery up to two times. You or an authorized person must be available to receive the shipment.

If delivery fails, the package may be returned to us. Redelivery may require additional shipping charges, or the order may be treated as undeliverable.

c. Risk and Title

Ownership and risk of the Products transfer to you once the shipment is handed over to the courier partner.

d. Inspection Upon Delivery

You must inspect the package at the time of delivery. Any visible damage, tampering, or incorrect item must be reported within 2 days of delivery, along with:

  • Minimum 5 clear photographs (outer box, product, tags, barcode)

  • One clear unboxing or damage video

Claims without proper evidence may not be accepted.

 

 

5. Damaged, Defective, or Incorrect Products

a. Replacement Eligibility

If you receive a damaged, defective, or incorrect Product, notify us within 2 days of delivery with supporting evidence.

Upon verification and subject to stock availability, we may issue a replacement. Replacement shipping costs will be borne by us only if the issue is due to our error.

No cash refunds or monetary compensation will be provided under shipping-related claims.

b. Non-Eligible Claims

We do not accept replacement claims for:

  • Minor color or fabric variations

  • Fit, comfort, or styling preferences

  • Products damaged due to use, washing, or improper handling

  • Missing tags, altered packaging, or worn garments

c. Lost Shipments

If a shipment is confirmed lost by the courier, we will investigate and may offer a replacement subject to availability, provided you notify us within 3 days of the expected delivery date.

 

 

6. International Shipping

a. Availability

International shipping is available only to select destinations and subject to courier availability.

b. Customs and Duties

Customers are responsible for complying with local import laws and paying applicable customs duties, VAT, or taxes. Coffee Berries is not liable for delays, seizures, or rejections by customs authorities.

c. Delivery Time

International deliveries may take 15 to 30 business days. Delays caused by customs or local authorities are beyond our control.

 

 

7. Limitation of Liability

To the maximum extent permitted by law, Coffee Berries shall not be liable for indirect or consequential losses arising from shipping delays, transit damage, or non-delivery.

Our liability, if any, is limited strictly to replacement of the affected Product as per this Policy.

 

 

8. Miscellaneous

a. Policy Updates

We may revise this Shipping Policy at any time. Updates will be posted on the Website with the revised effective date. Continued use of the Website implies acceptance.

b. Governing Law

This Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction specified in our Terms of Service.